UPDATE ( SATURDAY 21ST MARCH 2020/ 9AM )
Good morning from us all , beautiful sunny ☀️ day here in Hereford . We hope you are all ok ?
After the Prime Minister’s press conference last night we saw new stricter measures being made in order to control social gatherings , all public places where people socialise have been shut down and gatherings with more than 10 people will be a problem . To comply with the government and to keep our guests and team safe in this terrible situation we have decided that all events from
Sunday 22nd March 2020 will be postponed until 5th May 2020 , that gives us 6 weeks to see how the situation develops / resolves , if no improvement by the 25th April 2020 then May and possibly June events will also be postponed .
If by some miracle this situation is resolved and we’re able to run an event between now and May then we will and you will be contacted . We will be closely monitoring the situation .
We advise you all to NOT book onto any future events as we have absolutely no idea on what events will / will not run in the future , you are able to purchase gift vouchers but all ticket sales for future events will be closed.
All guests booked on to March/ April events will be contacted via email . Please do not expect a response if you contact us , we are so very busy at the moment with this virus situation and of course trying to juggle problems in our personal lives.
No one will lose their money and Spooktacular/ Haunted Cells will not go out of business ! It just means that events have to come to a stop for hopefully just a short period of time .
I personally want to thank the fantastic team that I have , they’re an absolute credit to me ! Thank you to some of the locations that have helped us and are working with us through this difficult , unprecedented situation , and special thanks to our lovely guests that have been nothing but understanding and supportive , between us all I know we will come out the other end of it stronger , bigger and better .
While we are not running events we will spend the time putting pen to paper , planning new exciting experiences. We also try to do some live team events , we know of some great abandoned locations that we’ve not visited for a while .
Please keep safe everyone
Nat x 🖤
UPDATE ( Tuesday 17th March 2020/ 5pm )
◾️ After speaking with venue owners , the following weekend events are running as planned
✔️ Llanrumney Hall - Friday 20th March 2020
✔️ Portsmouth Prison - Saturday 21st March 2020
✔️The Ancient Ram Inn - Friday 20th March 2020
✖️ Steelhouse Lane - CANCELLED ( Saturday 21st March 2020)
✖️ Dorchester Old Courts - CANCELLED ( Next Weekend )Friday 27th March 2020
X The Skirrid Inn-CANCELLED ( Saturday 21st March 2020 )
X The Skirrid Inn - CANCELLED ( Friday 27th March 2020)
X The Old Lamb Hotel- CANCELLED ( Saturday 28th March 2020)
X Dorchester Prison- CANCELLED - ( Saturday 28th March 2020)
X Warmley Clock Tower -CANCELLED ( Friday 3rd April 2020)
X Gloucester Prison - CANCELLED - ( Saturday 4th April 2020)
X Tewkesbury Museum - CANCELLED ( Friday 17th April 2020)
( Guests on those cancelled events are currently being contacted via email )
We want to assure you that we are closely monitoring the COVID-19 situation.
We appreciate the update on the situation made by the prime minister today and the new measures that have been put in place.
The situation will be reviewed often and if more events get cancelled then we will update our site, Facebook pages and those that have booked the event will notified via email.
For the latest information and travel advice surrounding the coronavirus (COVID-19) outbreak, please visit the gov.uk website:
If you are experiencing any symptoms or are concerned you may have been exposed to the virus when travelling; please refer to the NHS 111 online coronavirus service:
Please look at our website for further information regarding this current situation
Please do refrain from constantly sending us emails and messages , we appreciate that you are concerned , if any events do get cancelled we will notify you , if you don’t hear from us then the event is going ahead. We’re struggling to answer everyone now due to constant messages so please just check this page / our website for updates .
UPDATE ( Saturday 14th March 2020/ 8am )
At the moment under government guidelines our understanding is that there is no clear rationale for ‘closing events’ and unless a specific scenario develops, the government encourages business as usual.
At this stage we are not concerned with our events not running . All are planned to run as usual.
As the outbreak develops the next stage could be a ban on all mass gatherings of 500+ people , this would not affect our events as most have between 15-50 guests .
We are taking precautionary measures on all of our events with Hand Sanitisers / Plastic Gloves and Tissues offered . Surfaces will be cleaned regularly including the equipment . We will encourage you all to wash your hands frequently and holding of hands during seances and vigils will be dropped . We advise you all to keep a social distance from one another .
If you develop a fever or a new persistent cough you should stay home and self-isolate for seven days and visit for further advice.
If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
Please contact us straight away if you’re booked onto an event and need to self isolate. We will issue you a credit note to attend a future event when you’re better , the same goes if we get to a point where an event cannot run , if the venue cancels on us or if the UK goes on complete lock down then credit notes will be issued to you all to attend a future event , you will not lose your money .
Based on this unknown future ahead of us we don’t recommend you book hotels etc for the events .
What is Coronavirus?
COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called Coronavirus.
The UK Chief Medical Officers have raised the risk to the public from low to moderate.
The symptoms of Coronavirus are:
a high temperature
shortness of breath
But these symptoms do not necessarily mean you have the illness.
The symptoms are similar to other illnesses that are much more common, such as cold and flu.
Because it's a new illness, we do not know exactly how Coronavirus spreads from person to person.
Similar viruses are spread in cough droplets.
PRECAUTIONARY MEASURES ON EVENTS
We advise all guests to keep a social distance from other guests and staff on our events, therefore our future seances will not require guests to hold hands and some events may see seances scrapped completely .
Please wash your hands thoroughly before the event for at least 20 seconds , during the event at breaks and before you leave the event.
We will provide hand sanitisers throughout the night and all pieces of equipment will be cleaned before being passed from one guest to another at Free Time.
We advise you to bring tissues, if you cough /sneeze etc please catch it , bin it and kill it.
We advise all those that are over 70's or those that have underlying health conditions to not attend , we will issue you a credit note to attend a future event.
I HAVE CORONAVIRUS, WILL I BE REFUNDED ?
We are sorry to hear that you have this illness and we wish you a very speedy recovery, please do NOT attend our event if you have the illness or if you are suspected to have the illness .
Most of our venues are paid for in advance so we are unfortunately unable to issue refunds, we can however issue credit notes for you to attend a future event or will offer you alternative dates for the venue .
FOR MORE INFORMATION ON CORONAVIRUS , PLEASE CLICK THIS LINK
What happens if an event is cancelled?
If a venue cancels our event or if we have no choice but to postpone the event due to instructions by the government then you will be notified immediately via email, we will not be offering any refunds for any postponed events. When the virus situation has been resolved we will offer you a credit note/ alternative dates to attend the event.